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                                                                                              ZW225, Wheel Loader



           PRO. These have been designed to meet the demanding   the same.
           requirements of the Indian customer. The major customer   Safety is ingrained in the design and development of all Tata
           segment of the Indian Backhoe loader market is hirers; hence   Hitachi equipment. The company’s Hydraulic excavators comply
           fuel consumption is the major criterion. Tata Hitachi’s SHINRAI series   with international safety standards. The safety features include
           machines boost fuel efficiency with their EHS (Excellent Hydraulic   ROPS (Roll-Over Protective Structure) canopy, TOP guard (Operator
           System), wherein the flow is regulated by sensing the pressure   Protective Guards Level 1), lock lever compulsory for engine start,
           of the system. Apart from low fuel consumption, SHINRAI PRIME   and convenient footstep for climbing. These thoughtful features
           also has high bucket forces, dump height, and good reaches for   are aimed at providing a safe work environment for the operators.
           customers looking at cost-effective performance & productivity.  These machines are also designed to give a comfortable
           Apart from these machines, Tata Hitachi has recently launched:  operating environment to the operator. Be it the comfortable
           •   EX70 PRIME, a 7 Ton Excavator with a range of enhanced   seating or the ergonomic positioning of controls or the 360-degree
              features & improvements                          uninterrupted view, Tata Hitachi machines reduce fatigue and
           •   EX200 INFRA, a 20 Ton Excavator developed specifically to   make working more comfortable.
              cater to increasing infrastructure development
           •   ZW225, a 5 Ton Wheel loader with advanced features like   Your strategy to play in a price-sensitive market.
              automatic bucket leveller, downshift switch, automatic   While Indian customers are value-oriented, they are also smart
              float, arm kick out, 360-degree rear and the highest level of   enough to understand and appreciate the life cycle cost. At Tata
              operator comfort leads to matching demand of bigger plants   Hitachi, our customer-centric approach helps us to be a major
              and higher production jobs                       player in the price-sensitive market, where fuel efficiency, low
           •   NX30, a 3 Ton NextGen Mini Excavator, indigenously   operating costs of machines, and after-sales service support are
              developed to suit a wide range of applications   highlighted. These are enablers for customers to complete their
           In addition to strong products, Tata Hitachi also offers a   projects on time and improve profitability.
           comprehensive range of support solutions that include Full
           Maintenance Contracts, Annual Maintenance Contracts &   Give us an understanding of the after-sales services offered by
           Extended Warranty.                                  your company?
           Tata Hitachi will continue to introduce next-generation machines   Tata Hitachi prioritizes its outreach to customers through a
           for customer basis the emerging requirements and developments   strong distribution network that includes 49 Domestic dealers, 4
           to offer the most cost-effective high performance and reliable   International dealers, and 250+ customer-facing touchpoints, that
           products and solutions                              aid in selling and servicing products.
                                                               Tata Hitachi machines are designed and manufactured keeping
           Factors such as safety, operator comfort, and ease of operations   in mind high quality. This ensures the reliability and durability of
           are crucial. What are the steps undertaken by you for providing   the product and long-interval service to reduce the need for


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