Page 24 - Construction_Opportunities_December_2024

COVER STORY
According to Dheeraj Panda, MD, Ammann India Pvt. Ltd., “At AI-enabled diagnostics provide predictive maintenance alerts,
Ammann, our aftermarket services are a ensuring that machines are serviced before critical failures
key strategic differentiator that sets us apart occur. For our end users, these digital technologies translate into
in the competitive RMC equipment market. improved equipment uptime, reduced operational costs, and
We understand that maintaining the enhanced safety on job sites. Additionally, the ability to monitor
efficiency and longevity of our machines machines remotely reduces the need for on-site personnel,
is crucial for our customers, which is why we cutting labor costs and ensuring precise control over project
have developed a robust support system execution.
to ensure seamless operations.” “These technologies have revolutionized our aftermarket services
Ammann’s aftermarket services include comprehensive by enabling proactive service models. With real-time data from
maintenance programs, timely spare parts availability, and expert telematics, we can monitor the health of machines and offer
technical support. With a wide network of service centers and predictive maintenance services, reducing the likelihood of
skilled technicians, we provide rapid response times to minimize equipment failure. This allows us to provide timely spare part
equipment downtime and keep projects on schedule. Our digital replacements and pre-emptively schedule maintenance,
service tools, including remote diagnostics and troubleshooting minimizing downtime for our customers. AI-driven analytics have
through telematics, enable us to proactively address potential also allowed us to create more customized service packages
issues before they impact operations, ensuring uninterrupted based on the unique operating conditions of each machine,
performance. enhancing overall customer satisfaction and improving
Additionally, the company offers customized training programs for equipment longevity,” he added.
operators to maximize the capabilities of Ammann equipment, In an industry where timely delivery and reliable supply chains are
ensuring safe and efficient use of its machines. This empowers crucial, APL Apollo has made significant strides in strengthening
clients to get the most out of their investment, with reduced its distribution networks. The company has established a robust
operating costs and increased productivity. network of dealers and distributors across the country, ensuring
VG Sakthikumar, CMD, Schwing Stetter India, agreed and shared that its products are readily available to customers, regardless
his stance on the importance of after-sales of their location. Additionally, APL Apollo’s investment in digital
service, “At SCHWING Stetter India, we platforms has enhanced its supply chain efficiency. The
believe that service is the key to success. company’s online portals and mobile applications provide
Our commitment to customer satisfaction customers with real-time updates on order status, inventory levels,
is demonstrated through our extensive and delivery schedules. This seamless integration of technology
service network of over 25 dealerships into its operations has not only improved customer satisfaction
across the Indian sub-continent. These but also streamlined internal processes.
dealerships provide prompt and efficient Sanjay Gupta, Chairman, APL Apollo, highlighted, “At the heart
aftermarket services, ensuring our customers receive the of APL Apollo’s success lies its unwavering
necessary support to maintain peak operational efficiency. This focus on customer satisfaction. The
strategic approach to aftermarket services sets us apart in the company continuously engages with its
industry, fostering long-term relationships with our clients.” customers to understand their evolving
He added, “Our aftermarket services distinguish us from needs and preferences. This proactive
competitors. We offer comprehensive support, including spare approach allows APL Apollo to tailor its
parts availability, preventive maintenance contracts, and remote products and services, ensuring they align
monitoring through IoT technology. Additionally, we provide with market demands. APL Apollo’s commitment to quality and
technical assistance, customer feedback programs, and loyalty customer-centricity is further reflected in its extensive customer
rewards to ensure customer satisfaction. Our goal is to provide a support services. The company offers technical assistance,
seamless experience throughout the lifecycle of our equipment, on-site consultations, and training programs to help customers
minimizing downtime and maximizing productivity. maximize the value of its products. By building strong relationships
SCHWING Stetter India’s comprehensive aftermarket services and providing exceptional support, APL Apollo fosters long-term
are a key differentiator. The company provides an extensive loyalty and trust.”
service network across the country, ensuring that customers can All these customer-focused initiatives reflect companies’
access spare parts and technical support whenever needed. Its relentless spirit to keep driving operational excellence and up
maintenance programs are designed to reduce downtime and the equipment performance and efficiency.
extend the life of the equipment. In the end, machinery manufacturing businesses cannot
Additionally, it also offers training programs to operators to afford to underestimate the importance of after-sales service.
improve operational excellence and safety, further enhancing It is a strategic imperative that goes beyond mere customer
the reliability and performance of our machines. Schwing satisfaction—it drives customer loyalty, revenue growth, brand
Stetter machines are equipped with state-of-the-art telematics reputation, adaptability to market changes, and compliance
systems, AI-driven analytics, and automated operational with safety standards. By focusing on after-sales support,
features. Telematics offers real-time data on fuel usage, engine manufacturers can create a sustainable business model that
performance, and location tracking. benefits both customers and the company in the long run.

24 CONSTRUCTION OPPORTUNITIES|DECEMBER 2024