Page 19 - COAug2022

COVER STORY
INTERACTION

GMH Aerial Shot

are designed with the capabilities to trace processed data for To what extend and how have these technologies helped your
detailed analytics. With this data the customer can have a clear company in Aftermarket services.
visibility on the utilization, efficiency, and performance of the SCHWING Stetter India is a company that firmly believes in
equipment. With these features, our customers are entitled with aftermarket services, and we take pride in recognizing ourselves
the following accrued benefits. as one the best client-service providers in the industry. Adding to
• Mobilization of equipment to the right place at right time. our existing diligence in aftermarket servicing, the cutting-edge
• Pre-planned spares components and predictive technology embedded in our machinery gives us an edge in
maintenance. premeditating the service and parts need of our machinery
• The data to allocate the right machines to support any and planning the schedule to meet the requirements of our
project without sending all available machines. client without delay and fail. These facilities provide an equal
opportunity to the manufacturer and the customer to gather
Details us as to how these technologies improve productivity data and understand the requirements of the machine on-time.
and lower TCO. Also detail us on the initiatives taken by your
company to train the operators and end users. Detail us on the challenges faced while adopting and imbibing
Our customer has 100% visibility of the equipment. The data technologies in your machines, availability of vendors,
retrieved from the machine can be monitored on his/her handset customized software requirements and acceptance of these
through an application or our web portal. Any deviation from technologies by medium and small users.
the SOP or any abuse on the operation of the machines can Majority of the concrete projects are executed in remote
be traced easily with these technical amenities. Critical alerts places and most of these projects involves tunnelling. Most of
are made available in our portal to alert the concerned the conditions and terrains that these machines work under,
authority to influence the operations team for proper handling facilitate no network availability or access. This is one of the major
of the equipment and this also opens the scope to identify challenges we have been facing in enabling the complete
the requirement of training for the operators who deviate from cloud accessibility of the telematics and other features of these
the SOP. The above factors provide better control on the cost machinery.
for the investors. The pre-planning in spare parts requirement Providing customized machine options to work in different terrains
by validating the operated hours against the life span of or conditions and sourcing the software requirement from various
components avoids machine wear and tear. The analytics for vendors for this purpose has been another limitation faced by
this data are prepared by benchmarking the capacity against our company.
the work factor to gauge productivity of the equipment. The expectations of each customer from small or medium
Adding to this, our company’s training department is equipped category is a variable that is subjective to each customer
with experienced operator trainers who provide on-site support and cannot be defined as a constant challenge. We have a
and offer in-house courses with holistic simulators that will resolve multitude of customized projects, and the requirement of our
any SOP doubts or problems the operators may have. clientele is a challenge we are proud to take on.

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